Privacy Policy

Your data is managed by: PASS TECHNOLOGY – CN-2797749, Abu Dhabi – United Arab Emirates.

a) Data you provide:

Name, phone number, service details, location (with consent), images/documents

b) Operational data:

Time, order status, provider location, arrival time, ratings

c) Technical data:

IP address, device and browser, performance and browsing information, cookies

d) Data from service providers:

Service report, invoice, proof images

Provider Data

We collect and process: identity data, legal documents, GPS during service, check-in/out logs, before/after photos, invoices, customer ratings, performance data, complaints. We use them for quality verification, fraud prevention, performance management, dispute resolution, and regulatory compliance. Retention: 5 years from end of contractual relationship.

Under local law: service performance, consent, legitimate interest, legal compliance.

• Order fulfillment
• Pricing and personalization
• Fraud prevention
• Security and safety
• Training and improvement
• Communications and updates
• Analytics and platform improvement

With service providers; payment gateways; hosting providers; government authorities when required; analytics providers. (We do not sell your data)

• Service providers
• Payment gateways
• Hosting providers
• Government authorities when required
• Analytics providers

Messages may be processed via Meta servers under their policies.

We retain data only as long as necessary for operations, legal compliance, or dispute resolution. Thereafter it is deleted or anonymized.

• Encryption
• Access management
• Access monitoring
• Firewalls
• Periodic reviews

You may request: access, correction, deletion, withdrawal of consent, objection to processing.

The service is for adults; children’s services only with guardian request.

Data may be hosted outside the country, with appropriate safeguards.

Under GDPR:

Right of access (Art. 15), rectification (16), erasure (17), restriction (18), portability (20), objection (21), withdrawal of consent (7)

Under CCPA/CPRA:

Right to know, delete, correct, opt out of “sale” or “sharing,” non-discrimination

Under UAE PDPL:

Right to request confirmation of processing; obtain a copy; correct, complete, or delete; object to marketing processing

• Account data: 3 years after last activity
• Transaction data: 7 years for tax purposes
• Communications: 2 years after order resolution
• Browsing data: up to 13 months from last visit
• Provider data: 5 years after relationship ends
• We retain data only as long as necessary for the stated purposes

Appointment:

Sanad has appointed a Data Protection Officer (DPO) to oversee compliance.

Contact:

• Email: dpo@trysanad.ai
• Address: PASS TECHNOLOGY, Abu Dhabi, UAE
• Phone: [Add number]

Responsibilities:

• Oversee privacy policy implementation
• Handle data subject requests
• Training and awareness
• Data protection impact assessments

Data may be transferred outside the UAE for storage or processing.

We ensure protection via: adequacy decisions, standard contractual clauses, binding corporate rules, explicit consent.

We provide details on recipient countries and safeguards upon request.

Notification Obligation:

In case of personal data breach: notify the supervisory authority within 72 hours; notify affected individuals without undue delay.

Notification Content:

Nature of breach; types of data affected; measures taken; recommendations; contact information

Records:

We keep records of all breaches for 3 years.

PASS TECHNOLOGY – CN-2797749

Sanad is not a cleaning/maintenance/cars/translation company… it is a linking platform only.

AI does not provide: legal advice, health advice, diagnosis, financial advice.

Any harm, error, or delay is directly the responsibility of the service provider.

Sanad is not responsible for: incorrect information, misleading images, inaccurate ratings.

External Links:

The platform may link to third-party sites. We do not control them and are not responsible for content accuracy, availability, security, or any harm from their use.

Provider Information:

We do not verify all information from providers. Users are responsible for verifying qualifications and assessing quality.

Technical Compatibility:

We do not guarantee uninterrupted availability, compatibility with all devices, or protection from viruses.

Pricing Accuracy:

Prices are indicative and may change based on additional details, provider assessment, or scope changes.

PASS TECHNOLOGY – CN-2797749

Small storage files used for operation, analytics, security, and performance.

• a) Essential: core functionality
• b) Analytics: Google Analytics or similar
• c) Functional: preferences
• d) Marketing: only with consent (GDPR-compliant)

Browser settings or in-site consent settings.

May include: Google, Meta, marketing tools, CDNs.

Duration:

Session cookies: session only. Persistent: essential as needed; analytics up to 24 months; marketing up to 13 months; functional up to 12 months.

Withdrawal:

Consent tool; browser settings; written request to info@trysanad.ai

Impact of Disabling:

Some features may be unavailable; loss of preferences; continued non-personalized ads.

• Company: PASS TECHNOLOGY
• Trade License: CN-2797749
• Address: Abu Dhabi, United Arab Emirates
• Email: info@trysanad.ai
• Data Protection Officer: dpo@trysanad.ai
• Legal Support Phone: [Add number]
• Business Hours: Sunday – Thursday, 9 AM – 5 PM (UAE time)